FREEJAM LTD PRIVACY POLICY

Last updated: 06/10/2022.

 

Freejam Ltd is based on the South Coast of the United Kingdom. We are a 100% independent developer and publisher of a number of online video games. Freejam video games include Robocraft 2, Robocraft, Robocraft Infinity, and CardLife, herein known as Freejam games. Freejam games are available via robocraft2.com, robocraftgame.com, robocrafttinfinity.com and cardlifegame.com respectively herein known as Freejam websites. Users playing Freejam games do so online by creating their own personal user accounts via a Freejam account creation system which is accessed via freejam.com and\or freejamgames.com, known herein as Freejam auth.

This Privacy Policy describes the different ways we may collect, use, and share information on, through, or in connection with Freejam games, Freejam websites and Freejam auth.

If you have any questions you can contact us about this Privacy Policy you can contact Freejam via privacy@freejamgames.com where we will be happy to help.

Please read this entire Privacy Policy carefully before using Freejam games, Freejam websites or Freejam auth. If you do not agree with the details of this Privacy Policy please do not use Freejam games, Freejam websites or Freejam auth as by using these services you consent to the practices described herein.

Commitment

Freejam Ltd is committed to respecting the privacy of its online visitors and customers of its products and services and complies with applicable laws for protecting your privacy. Freejam Ltd is a UK-based company that complies with the European Union GDRP regulations.

Why Freejam Collects and Processes Data

Freejam collects and processes your personal data for the following reasons:

 

  • Where it is necessary for the performance of our agreement with you to provide a fully-featured online game experience and/or other online services.

  • Where it is necessary the compliance with legal obligations that we are subject to.

  • In order to collect anonymous analytic event data which are sent from our game clients to a back-end database in order for us to understand better how users interact with our products for the sole purpose of improving them for the benefit of the user

 

Types of Source Data we Collect

Basic Account Data

When setting up an account with Freejam auth, Freejam Ltd may collect your email address if you create an account directly with Freejam. Alternatively, if users choose to create a Freejam auth account by linking authentication from other services (such as Steam or Epic Store) then Freejam does not receive any personal account information from those services and instead only receives a unique identifier which identifies you within those third party services.

Transactional and Payment Data

Freejam collects only a very limited amount of transactional or payment data as we always use third-party services for managing payments for our products and services such as XSOLLA and Steam Wallet. We do store information that allows us to keep a track of the things you own and when and how you purchased them such as the currency used, the price paid, the date and time of purchase, the items you purchased, and a transaction ID. We do not store any details that could compromise your payment security e.g. credit card numbers, expiry dates, or security codes.

Anonymous Data Events

Freejam collects anonymous event data sent from our game clients which allows us to examine in more detail how users who use Freejam products and services interact with them. Freejam does this for the sole purpose of improving its products and services for its users. These events do not contain any information that allows us to identify you individually and are used for general statistical analysis only.

Tracking Data and Cookies

We use "Cookies", which are text files placed on your computer, and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to help us analyze how users use our services, as well as to improve the services we are offering, to improve marketing, analytics or website functionality. The use of Cookies is standard on the internet. Although most web browsers automatically accept cookies, the decision of whether to accept them or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide a notification whenever a cookie is sent to you. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to access the full functionality of our websites.

When you visit any of our services, our servers log your IP address, which is a number that is automatically assigned to the network your computer is part of.

Fraud Prevention and Anticheat

Providing users with a fair, balanced and competitive experience on Freejam games and services is extremely important to us. We strictly enforce prohibitions against cheating, hacking, account stealing, and any other unauthorised or fraudulent activity within Freejam games or services. We use Easy Anti Cheat to help us identify and prevent malicious activity. This service may collect and analyze data about your computer and the software on your computer to detect cheating or the use of cheat software and does this for the sole purpose of preventing cheating. Easy Anti Cheat is a service provided by Epic Games and has been used widely on many major online game titles for many years and is governed by Epic Games' privacy policy https://www.epicgames.com/site/en-US/privacypolicy

How Long We Store Data

Basic Account Data, and Transactional and Payment Data are stored as long as you have an active account with Freejam auth, or within a Freejam game or service. If you would like us to remove this data you can request we remove it and your account will be deleted completely along with all its associated data via privacy@freejamgames.com.

Analytical Data is stored for the life of the product or service that you use. If you delete your account and associated data the analytical data that you created whilst using our products will remain but will be stored in a totally anonymous way in compliance with GDPR regulations.

Tracking Data and Cookies are only stored locally on your computer and you can control whether they are stored, and for how long, and you can delete them manually using the controls within your browser settings.

Fraud Prevention and Anticheat data is retained for the minimum amount of time required to reliably prevent cheating, hacking and fraud behaviour and for this sole purpose only.

Who Has Access to Data

Freejam Ltd does not sell your personal data. However, we may share or provide access to each of the categories of Personal Data we collect as necessary for the following business purposes:

  • With console and platform partners (for example, to facilitate gameplay when you access Freejam games or services through a third-party console provider);

  • With other users (for example, if you use social features such as chat)

  • Publicly (for example, your display name, content you create or share, basic game statistics, and other similar information may be generally accessible to others)

  • With service providers that operate on our behalf to help support Freejam products or services in accordance with our instructions (for example, cloud storage providers, payment processors, or marketing and advertising partners)

  • When we believe we must in order to comply with the law or to protect you, Freejam Ltd, or others (for example, in response to a court order or subpoena, as part of an investigation of fraud or other illegal activity, or violation of our terms or policies, or if necessary to protect others from death or serious harm to body or property)

  • In connection with certain types of corporate transactions (like in the event of a restructuring or the sale of all or a significant part of our business)

  • With your permission (for example, if you link external accounts with your Freejam account)

  • We may also share information that does not identify you with third parties, including aggregate or de-identified information.

 

Updates

We’ll update this policy from time to time to reflect changes in our practices or relevant laws. When we do, we’ll change the date noted at the top of the policy. In some cases, we may also notify you of the relevant changes by email or within Freejam products or services. Please review this policy regularly to make sure that you understand your relationship with Freejam and the ways we may collect, use, and share information in connection with Freejams products or services.

Contact Us

If you have any questions you can contact us about this Privacy Policy. You can contact Freejam via privacy@freejamgames.com where we will be happy to help.

Freejam Ltd's studio address is: Freejam Ltd, Rawling Suite, Gunwharf Quays, Portsmouth, Hampshire, UK, PO13TT.